Shipping Policy
Here is how DUTYTAC processes and ships your order. This policy is part of our Terms of Service. Questions? Email support@dutytac.com.
Processing Time
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders are not processed or shipped on weekends. Processing begins once your order has been placed, paid, and verified; shipping transit time is in addition to processing time.
Please note: Olight, Osight, Shooters Global, and StopBox products take longer to process, approximately 5 business days, before they ship. Due to high demand, Holosun products require approximately 3–5 business days of processing before shipment.
Every order is reviewed for payment and fraud screening, and some orders require identity or eligibility verification. Orders that need additional verification will not ship until it is complete, and we may cancel orders that cannot be verified.
Shipping Rates
| Destination | Method | Rate |
|---|---|---|
| Contiguous United States (excluding California) | Ground | $10 flat rate per order |
| California | Ground + adult signature | $15 flat rate per order |
| Alaska & Hawaii | Ground | $25 flat rate per order |
Your shipping charge is shown at checkout before you pay.
Carriers & Tracking
Orders ship by ground service via UPS, FedEx, or USPS. The carrier is selected by our fulfillment partner based on your order and destination. Many items ship directly from our distribution partners' warehouses, so orders with items from more than one warehouse may arrive in separate packages at different times. You will receive tracking information by email once your order ships.
California Orders
California customers must complete the California AB 1263 Verification Form before an order can ship. California orders ship with adult signature required at delivery, and an adult (18+) must be present to sign.
Where We Ship
We ship within the United States only. We do not ship to international addresses or U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands). Some products cannot be shipped to certain states or localities because of local laws, and we may cancel those items from an order.
All Sales Are Final
All sales are final. We do not accept returns or exchanges. Please review your order carefully, including product compatibility, before purchasing.
Lost, Stolen, or Damaged Packages
- Title and risk of loss pass to you once your order is handed to the carrier.
- DUTYTAC is not responsible for packages that are lost, stolen, or damaged in transit or after delivery. Any claim must be filed directly with the carrier.
Refused, Undeliverable & Returned Packages
Please double-check your shipping address before placing your order. We are not responsible for delays, losses, or additional fees caused by an incorrect or incomplete address, a missed adult signature, or a refused delivery. Packages returned to us as undeliverable, refused, or unclaimed are subject to a 20% restocking fee plus original and return shipping costs, and any refund is issued after the package is received back.
Delivery Times
Transit times vary by carrier and destination and are estimates, not guarantees. DUTYTAC is not responsible for carrier delays, weather, or other events beyond our control.