OPTIC CUT & PORTING SERVICE TERMS

Optic cuts and porting are custom gunsmithing services, not stocked products. We do the work on your slide and/or barrel after you send it to us. Please read this page before you order.

How to send us your parts

1. Place your order first. Add the service and any options to your cart and check out like a normal order. Please don't ship anything before you have an order number.
2. Use your order number. After checkout, your order confirmation shows our address with Attn: Service Order #(your order number). Put that on your shipping label.
3. Include your order invoice. Print the order confirmation we email you (or clearly write your order number on a sheet of paper) and put it in the box.
4. Include a copy of your ID. Add a clear copy of a valid, current government-issued photo ID. The address should match the address on your order.
5. Send only the slide and/or barrel. Never ship a frame, receiver or complete firearm. Please remove optics, plates and accessories unless your order says we need them.
6. Pack it well. Wrap each part in bubble wrap or similar padding so nothing moves in the box. Damage caused by poor packaging is not our responsibility, and repacking may add a fee.
7. Ship with UPS or FedEx using a tracked service. Please do not use USPS.

Ship your parts to

Order updates

We'll email you when your order is placed, when your parts arrive at our shop, and when your work is finished and shipped back to you.

Changes and cancellations

Orders can't be edited once they're placed. If you need to change something, email us at support@dutytac.com.

Refunds

Refunds on cancelled service orders are subject to a 10% restocking fee. We do not offer store credit. Once work on your parts has started, the service can't be cancelled or refunded.

Return shipping

When your work is finished, we ship your parts back via UPS Ground to the billing address that matches your driver’s license or government-issued ID. A $15 Customer Return Shipping charge (one per order) is added to your order as a separate line item. If you choose local pickup (by arrangement), there is no return shipping charge.

Shipping responsibility

Shipping your parts to us is your responsibility and at your expense. You are responsible for your parts until they arrive at our shop. DUTYTAC is not responsible for packages that are lost, delayed or damaged in transit to us, never shipped, or packed incorrectly. We strongly recommend tracking and insurance.

Questions before you order? Email support@dutytac.com and we'll help.