Frequently Asked Questions
Are DUTYTAC products legal to purchase?
DUTYTAC operates in compliance with California law and applicable federal regulations. Laws vary by state, county, and city, so it is your responsibility to make sure any product you buy is legal where you live, and to review local, state, and federal laws before purchasing. We may cancel any order that cannot be lawfully fulfilled.
Do you sell firearms, ammunition, or magazines?
No. We do not sell firearms, serialized parts such as stripped lowers, ammunition, reloading components, NFA items, or magazines with a capacity over 10 rounds.
Why do I need to verify my identity?
California law requires identity verification for certain orders shipping to California. California customers must complete our AB 1263 Verification Form before an order can ship. Some law-enforcement-only products also require proof of eligibility. Orders that cannot be verified may be cancelled.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express through our secure checkout, processed by Authorize.net. All orders are reviewed for fraud screening before they ship.
How much is shipping, and how long does it take?
Ground shipping is a $10 flat rate to the contiguous United States, $15 to California (adult signature required at delivery), and $25 to Alaska and Hawaii. Orders are processed within 1–3 business days, plus carrier transit time. See our Shipping Policy for full details.
Do you ship internationally?
No. DUTYTAC ships within the United States only. We do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, or international addresses.
What is your return policy?
All sales are final. Please review your order carefully before purchasing. If an item arrives damaged, defective, or incorrect, email support@dutytac.com within 48 hours of delivery with your order number and photos. See our Terms of Service for details.
Do products come with a warranty?
Many products are covered by the manufacturer’s warranty. Warranty claims are handled directly by the manufacturer.
How do you handle my personal information?
Your use of our website is subject to our Privacy Policy. We do not sell your personal information, and we only share it as needed to process, verify, and ship your order.