DUTYTAC Privacy Policy
Effective Date: September 25, 2026
This Privacy Policy explains how DUTYTAC ("we," "our," or "us") collects, uses, shares, and protects information about you ("you" or "your") when you use our website, purchase products, or use our services and training. By using our website or services, you agree to the practices described here.
1. Information We Collect
- Contact and order information: name, email address, phone number, billing and shipping addresses, and order history.
- Payment information: card payments are processed by our payment processor. We do not store full card numbers on our systems.
- Verification information: for California orders and restricted products, we may collect date of birth, a copy of your government-issued ID, and law enforcement or military credentials to meet legal and eligibility requirements.
- Device and usage information: IP address, browser type, device information, pages viewed, and similar data collected through cookies and analytics tools.
- Communications: messages you send us, including support requests and training registrations.
2. How We Use Your Information
- To process, verify, fulfill, and ship orders, and to provide services and training.
- To comply with federal, state, and local laws, including age and identity verification requirements such as California AB 1263.
- To detect and prevent fraud, unauthorized transactions, and chargeback abuse.
- To communicate with you about orders, services, and, if you opt in, promotions. You can unsubscribe from marketing emails at any time.
- To operate, secure, and improve our website.
3. How We Share Your Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment. We share information only as needed with:
- Distribution and fulfillment partners and shipping carriers, to ship your order and provide tracking.
- Payment processors and fraud-prevention services, to process payments and screen orders.
- Service providers that host our store, forms, email, and analytics, who may use your information only to provide services to us.
- Law enforcement, government agencies, or others when required by law, legal process, or regulation, or when needed to protect our rights, customers, or the public, including in connection with fraud or chargeback disputes.
- A buyer or successor if our business is sold, merged, or reorganized.
4. Verification Documents
ID and eligibility documents are used only to complete required verification and to keep records required by law. They are accessible only to authorized personnel and service providers who help us verify orders, and they are retained only as long as needed for legal compliance, recordkeeping, and dispute resolution.
5. Data Retention
We keep personal information only as long as needed to fulfill orders, meet legal and tax obligations, resolve disputes, prevent fraud, and enforce our agreements.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies, Analytics & Do Not Track
Our website uses cookies and similar technologies to run the store, remember your cart, analyze site traffic, and measure advertising. You can disable cookies in your browser or use our website data collection preferences link, but some features may not work properly. Our website does not currently respond to "Do Not Track" browser signals.
8. Third-Party Links
Our website may link to third-party websites and forms. We are not responsible for their privacy practices, content, or security. Please review their privacy policies.
9. Your Choices & Rights
- You may request access to, correction of, or deletion of your personal information by emailing support@dutytac.com. We may need to verify your identity before acting on a request, and we may keep information we are legally required to retain.
- California residents: depending on the applicable law, you may have the right to know what personal information we collect and how we use and share it, to request deletion or correction, and to not be discriminated against for exercising these rights. Under California Civil Code §1798.83, you may also ask whether we have shared personal information with third parties for their direct marketing purposes. We do not share personal information for that purpose. Send requests to support@dutytac.com.
- You are responsible for providing accurate information when using our services.
10. Minors
Our website and services are not intended for anyone under 18. We do not knowingly collect personal information from minors, and we will delete any such information we discover.
11. Limitation of Liability
To the fullest extent permitted by law, DUTYTAC is not liable for damages arising from unauthorized access to information caused by factors beyond our reasonable control.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated policy.
13. Contact Us
DUTYTAC
7927 Garden Grove Blvd. PMB #223
Garden Grove, CA 92841
Email: support@dutytac.com